Refund and Returns Policy

We advise our customers to carefully read the return and refund policies. If you encounter any problems, we encourage you to send support requests via email, avoiding unnecessary disputes and complaints.

ORDER ADJUSTMENT/CANCELLATION

After finalizing the checkout of an order, you may adjust its information by contacting us via support@saoteestore.com within 24 hours. If you do not make any changes to your order within 24 hours, the order will be sent to production, and you will no longer be able to modify or cancel it.

  • The design of personalized items cannot be adjusted after the order is finalized.
  • The item quantity in a discounted order and the product type cannot be changed. If you need changes, please contact us to cancel the order and place a new one.

REFUND POLICY

All our artworks, made and supervised by a professional design team, are tailored to our customers’ tastes.

Customers can contact their carrier (i.e., USPS, UPS, DHL, FedEx) for exact delivery details, including GPS location.

If your product is defective or not as described, contact us at support@saoteestore.com, and we will make it right by offering a replacement or refund.

Non-Refundable Situations:

  • Unsuccessful deliveries due to incorrect shipping addresses or customer unavailability.
  • Lost products due to insecure delivery locations (as confirmed by carriers).
  • Orders refused by customers upon delivery.
  • Dissatisfaction related to apparel sizing or colors (ensure to check sizing charts before ordering).

FULL REFUND CONDITIONS

Due to hygiene reasons and the made-to-order nature of our products, we do not accept returns or exchanges unless an item has a major problem.

Your order is eligible for a full refund if:

  • The order does not arrive within 20 business days of placement (claims must be filed within 30 business days).
  • Within 14 days of receiving the item, you report one of the following issues:
    • Blurry or unclear print quality.
    • Printing position not centered as described.
    • Wrong product delivered.
    • Item damaged during transit (torn, stretched, etc.).
    • Incorrect size or color compared to the order description.
    • Other production-related errors.

To request a refund, email us at support@saoteestore.com with clear proof, including:

  • Photos of the defective product.
  • Photos of the size tag and full item when measured with a ruler (if the size is incorrect).
  • Photos of the original shipping label.

If your claim is approved, your refund will be processed within 7 business days. The refund will be issued using the original payment method.

RETURN POLICY

There is no need to return your item under any circumstances. Items purchased from Saoteestore are custom-made and printed specifically for you. Returns cannot be offered unless the item is defective.

  • If you return an item without our request, we are not responsible for any loss or additional costs.
  • If you have an issue, contact us within 14 days of delivery at support@saoteestore.com to request a replacement or refund.
  • If the issue is major, we may choose to replace the item or issue a refund.
  • We do not offer refunds or exchanges on sale or promotional items.
  • You are responsible for paying shipping costs for any returns.

HOW TO REQUEST A REFUND OR RETURN

Email us at support@saoteestore.com with:

  1. Order information.
  2. A description of the problem.
  3. The shipping label.
  4. Photos of defective products.

TIME AND METHOD OF REFUND

After approval, refunds will be processed within 7 days. The refund will be issued via the same method used for the original payment.

DISCLAIMERS

  • You must provide all necessary documentation upon request. Failure to do so may result in order cancellation.
  • We are not responsible for any claims, liabilities, or losses related to product use.
  • The risk of order loss transfers to you once it is handed over to the carrier.
  • Ensure your shipping information is accurate before checkout. If you notice an error after placing an order, contact us immediately.

 

Parent Company: CVCNEW LLC
Trade Name: Saoteestore
LLC Registration Number: 20228082909
Email: support@saoteestore.com
Phone: +1 (917) 933-0365
Address: 1942 Broadway Street, STE 314C, Boulder, Colorado, 80302, US.
Support Time: Monday – Saturday | 9 AM – 5 PM